Table of Contents
- Why Choose Casper?
- Production and Manufacturing
- Warranty Information
- Check Out More Casper Content From WakeUpSleepyHead
- Where To Buy
- Similar Brands
- Online Presence
- Contact Information
Why Choose Casper?
Casper Sleep was not the first mattress manufacturer to sell their products online and ship them to consumers in boxes, but they were the company that revolutionized the industry. More than half of the mattresses sold in the United States are now purchased from websites like Amazon, and Casper was the company that led the way. Casper achieved incredible growth and totally transformed an industry by following a very simple formula. The company offered a well-made and durable product at a reasonable price, and it then encouraged consumers to purchase online by taking all of the risk out of buying a mattress.
Casper Sleep’s approach is rooted in the belief that consumers should not be denied the convenience and savings offered by online shopping just because the products they are interested in have traditionally been sold in brick-and-mortar stores, and this basic concept changed an industry. Let’s take a look at how Casper’s philosophy led to spectacular growth and success that has spawned dozens of copycats.
Founding and Milestones
Casper Sleep was launched in 2014 by a group of five entrepreneurs led by a mattress industry professional named Philip Krim. Their idea was a simple one. Sell quality mattresses online, ship them in boxes, and eliminate risks for their customers with a no-questions-asked return policy and a 100-night sleep trial. That proved to be a winning formula as Casper sold every mattress it had in stock on its first day in business and racked up $1 million in sales in just four weeks.
Casper mattresses were soon being lauded for their quality construction and comfortable sleeping surfaces, and it was not long before Hollywood celebrities and social media influencers began to show their support for the company’s customer-first approach. Casper has built on this early success by broadening its product line and adding new manufacturing and marketing channels, but the company’s core values have not changed.
Here are some of the milestones in Casper Sleep’s brief but eventful history:
- Heading north: Just seven months after its successful launch in the United States, Casper Sleep began shipping mattresses to Canada.
- More than mattresses: Casper Sleep broadened its range of products with pillows, bed sheets and comforters in November 2015.
- The nap tour: To win over people that were still reluctant to buy a mattress online, Casper toured the United States and Canada with trailers that contained four enclosed sleeping chambers. The nap tour was a huge hit, and thousands of people decided to buy Casper mattresses after experiencing their comfort and support first hand.
- Puppy bliss: Man’s best friend loves a comfortable place to sleep, so Casper added a dog mattress to its product line in August 2016.
- The Wave mattress: Casper introduced its second mattress in August 2017. The Wave mattress is made using a silicone polymer developed by Casper Labs that improved ergonomic support for sleepers who suffer from morning discomfort.
- The Essential mattress: Casper expanded its mattress offerings again in October 2017 by introducing the Essential mattress. This slimmer mattress with three layers of foam and a non-removable cover was added to give consumers a budget option that did not cut corners on comfort.
- The sky’s the limit: In April 2018, Casper announced that it was developing a line of blankets, pillows and other sleep-related products for American Airlines.
- Nightstands and bed frames: Casper Sleep added yet more products to its already diverse lineup in August 2018 with a range of nightstands and bed frames.
- The Casper Glow: Nobody likes fumbling for a light switch in the dark, so Casper introduced a contemporary bedside reading lamp in early 2019 that responds to gestures.
- Nap pods: People who experience the comfort of a Casper mattress tend to buy one. With this in mind, the company took its nap tour concept into the brick-and-mortar retail world in early 2018 by installing seven nap pods in Canadian book and music stores.
- The Dreamery: Encouraged by the popularity of its nap tour and nap pods, Casper launched the Dreamery in New York City in July 2018. Located behind the company’s flagship store in Greenwich Village, the Dreamery gives harried New Yorkers a place to take a 45-minute break and enjoy a peaceful nap.
Production and Manufacturing
Here is a brief overview of Casper Sleep’s production and manufacturing and noteworthy products.
When Casper opened its doors in 2014, the only product on offer was a foam mattress that featured advanced cooling technology and zoned support. The company’s product line has now grown to include five mattresses, dog beds, mattress platforms and adjustable bed frames as well as pillows, sheets, blankets and comforters. Casper’s mattresses are still the company’s primary products, and they are all designed using what the company calls 4D Sleep Technology. This is an approach Casper has developed that addresses the following four elements of a good night’s sleep:
- Alignment: Casper mattresses prevent morning aches and pains with Zoned Support that aligns the spine and reduces pressure on the neck and shoulders. Foam is softer around the shoulders to provide relief to the upper body and firmer under the waist, hips and lower back to ergonomically support the spine.
- Temperature: Early foam mattresses were known for being extremely comfortable and very hot to sleep on. Casper kept the comfort but eliminated the heat with perforated AirScape foam. This proprietary foam prevents restless nights by drawing heat away from the body.
- Touch: Casper mattresses lull people to sleep because they are so pleasant to the touch. This unique feel is created by the company’s luxurious top foams and signature knit covers.
- Time: Uninterrupted sleep is one of the pillars of good health. Casper makes sure that its mattresses deliver rejuvenating rest by subjecting them to a thorough evaluation process called Rest Index Testing. Casper offers a 100-night sleep trial, so it’s in the company’s best interests to make sure its customers are happy.
Casper offers five mattresses that have been developed using 4D Sleep Technology, and they are all available in twin, twin XL, full, queen, king and California king sizes. Let’s take a closer look at what makes these mattresses special:
- The Casper Original: Casper’s original and most popular mattress has a layer of AirScape foam to keep sleepers cool, a layer of memory foam divided into three ergonomic zones to give them support and a dense foam base layer to prevent sagging and sinking.
- The Original Hybrid Mattress: Casper added a hybrid mattress to its lineup to offer a sleep solution for people who enjoy the comfort a foam mattress provides but like the feel of an innerspring bed. This mattress provides this traditional feel with a layer of coiled springs built into its hybrid base layer that are all individually wrapped to prevent motion transfer. The springs add a little airflow and lift, and they also support the edge of the mattress to make getting in and out of bed a little easier.
- The Nova Hybrid Mattress: Casper’s Nova mattress takes the hybrid approach up a notch with an extra layer the company calls Zoned Support Pro. This layer has seven zones and contoured cuts that provide extra support just where the body needs it.
- The Wave Hybrid: The Casper Wave Hybrid mattress takes comfort to a whole new level with two layers of AirScape foam. It also has an additional layer of support foam that features 86 gel pods under the waist and lower back to improve alignment and prevent sinking.
- The Wave Hybrid Snow: Designed specially for hot sleepers, the Casper Wave Hybrid Snow mattress has a cover made with phase change material that is cool to the touch and six Heat Delete Bands that maintain ideal sleeping temperatures by pulling excess heat away from the body. It also has more cooling gel than any other Casper mattress.
The Original mattress made Casper a household name, and consumers must be pretty happy with it because it’s an Amazon Choice product. Amazon only awards this designation to products that are popular, offer good value for money, are well-reviewed and available for immediate delivery, so it means a lot. Casper mattresses are made in the United States at manufacturing facilities in Georgia and Pennsylvania, and they are shipped in the company’s distinctive blue and white cardboard boxes. If you would like to learn more about Casper’s diverse and growing product line, you will find the information you are looking for on our main mattress page.
The manufacturing plants in Pennsylvania and Georgia that make Casper products are required to meet strict quality standards, but it is the work done at Casper Labs that really make these mattresses stand out from the crowd. Casper Labs has a staff of 45 engineers, scientists and researchers who test and evaluate the company’s products using advanced prototyping and testing equipment. These machines include:
- A body heat simulator: This device measures how much heat is released during the night to help researchers develop new foams that provide an ideal balance of coziness and coolness.
- Ergonomic testing equipment: These machines simulate tossing and turning to help scientists find ways to provide balanced support for all body types.
- Rolling machines: Casper backs its mattresses with a 10-year warranty, so they have to last for at least that long. To make sure they do, they are placed on rolling machines that simulate a decade of sleep.
Casper mattresses are made according to rigorous U.S. Consumer Product Safety Commission standards, and they are also CertiPUR-US certified. This is important because foam mattresses manufactured in parts of the world with less stringent environmental regulations have been known to emit dangerous substances called volatile organic compounds. These substances are associated with a wide range of health issues ranging from eye and throat irritation to cancer, but the CertiPUR-US certification means that Casper mattresses have VOC emissions of less than 0.5 parts per million. This certification also assures consumers that Casper mattresses do not contain:
- Chemicals that damage the earth’s ozone layer
- Lead, mercury or other heavy metals
- Flame retardants that have been linked to health problems
- Plasticizers banned or regulated by the U.S. or Canadian governments
Casper Sleep has changed the way mattress companies do business, and it is also leading the way in the areas of sustainability and community involvement. More than 50,000 mattresses are put into landfills every day in the United States, which Casper believes is a terrible waste. People who buy Casper mattresses almost always keep them, but even the best products are returned occasionally. When a Casper mattress is returned, it does not go into a landfill. Instead, Casper either donates the mattress to a good cause or recycles it. When local regulations do not allow mattresses to be donated, Casper finds a way to use their materials productively. Mattress foam can be turned into pet bedding or insulation, coil springs can be recycled for their metal and mattress covers can be used to make industrial oil.
Casper donates new bedding and thousands of new and returned mattresses to religious and charitable organizations in the United States and Canada each year. The good causes the company works with include:
- A Sense of Home: This organization provides homes for at-risk young people who have grown too old for foster care. Casper has donated mattresses to hundreds of these homes.
- Humble Design: This Detroit-based nonprofit group helps veterans and families who have escaped homelessness to build better lives. Many of the people this organization helps now sleep on Casper mattresses.
- Good360: Casper works with this organization to provide mattresses and bedding to people who have been displaced from their homes by natural disasters.
- The Centre for Addiction and Mental Health: Casper provides bedding to help this Toronto-based organization provide care to people struggling with substance abuse problems and mental illnesses.
Casper Sleep also operates a Resnooze & Recycle program in partnership with the i:CO sustainable brands initiative that turns worn out sheets and bedding into a wide range of products, including carpet padding and automobile seat filling. Customers who turn in their old bedding are rewarded with vouchers that save them between $25 and $100 on new Casper bedding.
Casper was able to transform a highly competitive market segment in North America by taking the risk out of buying a mattress online. The company did this with a 10-year warranty, a no questions asked return policy and a 100-night sleep trial. Let’s take a closer look at each of these customer benefits:
- 10-Year warranty: Any mattress sold in the United States or Canada by Casper or one of its authorized retailers is backed by a 10-year limited warranty that protects consumers against defects in manufacturing or materials. Examples of covered defects include indentations more than an inch deep and flaws that cause foam to split or crack. Mattresses are only covered by this warranty if they are used correctly, which means they must be placed on a solid surface or a sturdy base. Mattresses purchased for use in hotels, stores or other commercial settings are covered by a three-year warranty.
- Return policy: People who purchase Casper mattresses are not asked to provide a reason if they decide to return them. Instead, they are told how to print a shipping label and asked to take the mattress they wish to return to a UPS facility. Casper covers the costs of shipping returned items.
- 100-night sleep trial: Sleeping on a foam or hybrid mattress for the first time can feel a bit strange, and getting used to them sometimes takes a week or longer. To help make this transition easier, Casper gives its customers 100 nights to try their new purchases at home.
Check Out More Casper Content From WakeUpSleepyHead
Casper Product Reviews
If you are torn between a Casper Original mattress and one of the company’s hybrid models, our reviews may help you to narrow down your choice. In addition to telling you everything you need to know about Casper mattresses, our reviews will reveal what people who have bought them have said in reviews posted online.
The Ultimate Casper Element 10” Polyurethane Foam Mattress Review
The Ultimate Casper Mattress Review (2021)
The Ultimate Casper Original 11″ Memory Foam Mattress Review
Casper Product Roundups
Clicking between browser tabs to compare the specifications of two or more Casper mattresses is enough to give anybody a headache, so we make comparison shopping a lot easier with product roundups that present the most important information in a more accessible format. Our product roundups tell you about the key features of each mattress and give you a list of their pros and cons.
Casper Press Releases
When you spend your hard-earned money on a new mattress, you want the newest model with the latest features. We keep track of Casper’s press releases so our visitors find out about new products and product updates right away. Our press release roundups will also let you know about the fine print if Casper announces any rebates or incentives.
The factories that make Casper mattresses have very strict quality control policies, so product defects and recalls are extremely rare. If Casper does announce a mattress recall, this is the place where you will be able to find out about it. Our recall page will let you know which model numbers are being recalled and why the recall was announced. We will also let you know what Casper has agreed to do to make things right. When mattress companies announce recalls, the defective products are usually replaced and shipping fees are covered.
Where To Buy
If you have decided that a Casper mattress is for you and you know which model you want, your next job will be looking for a retailer that has a good inventory and attractive prices. You will also want to visit a store page where you can see a variety of mattresses and mattress-related products. Here are links to a couple of online retailers that always have a lot of Casper mattresses available and are known for having reasonable prices:
Casper mattresses are extremely comfortable, reasonably priced and made to last, but you have many other choices in your search for a good night’s sleep. Our reviews will let you know about the advantages and disadvantages of Casper mattresses, and they will also steer you in the right direction if you are considering something made by a different manufacturer. Before you make your final choice, you may want to consider a mattress made by one of the following brands:
Here are some places you can visit online to learn more about Casper’s range of mattresses:
If you have questions about Casper mattresses that only the manufacturer can answer, you are in luck because the company makes getting in touch pretty easy. The company has a long list of frequently asked questions on its website, and customer service representatives are on duty seven days a week.
- Customer Service Number: (888) 498-0003
- Customer Service Contact: Visit Casper’s https://casper.com/help/ help page and click the “Get Help” button
- You can read Casper’s FAQs at https://casper.com/faqs/